Replacement Headband Cushion For Bose QC2 QC15
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Question:

How can I get the item replaced if it is defective or damaged when I received it.

Answer:

If you received a faulty item and need to exchange it for the same item, use our convenient RMA system to submit your replacement request, we'll process your request quickly once your request is received, and even provide you with a postage prepaid return mailing label for your returning the faulty item. If you would like to exchange an item for a different one, please return the original item, we will calculate the difference and either issue you a partial refund for the amount of difference or issue you an invoice with the amount due so that you can pay that amount you owe us thru PayPal.